Fake tech support and 'your computer is infected' scams

Someone calls or pops up claiming to be from tech support. Here's how to stay safe.

How the scam works

A 'technician' calls or a popup appears, claiming your computer has a virus. They ask to remotely access your device, or for you to pay for 'repairs' with gift cards or a wire transfer.

Real tech support never:

• Calls you out of the blue about a virus
• Asks for gift cards or wire transfers
• Requests remote access to your computer without you asking first

If you're on the phone with them

• Hang up. You don't owe a stranger on the phone anything.
• Never give a remote-access app to someone who contacted you.
• If you already gave access, disconnect from the internet and ask a trusted person to help check your device.

If you already paid

• Call your bank or card company right away and explain it was a scam.
• If you bought gift cards and read the numbers, the money is likely gone - report it to the FTC and tell your bank anyway.

A calm, real company will never rush you. A scammer always will.

How can I tell if a tech-support warning is fake?

Unexpected phone numbers displayed inside alarming browser windows, requests to install remote-control software, and instructions to pay by gift card are serious warning signs. Legitimate security software may warn of threats, so verify alerts through your device's own security settings rather than a pop-up phone number.

If someone had remote access, disconnect the device and seek qualified help. Use another trusted device to change passwords for sensitive accounts.

Related: Recognize malicious pop-ups.